To become a member, you’ll need to join a class on my site. To join a class, you’ll need to visit my market. Use the following steps to become a member.
- Interested in joining my online classroom? Here are my AVAILABLE COURSES.
- Not ready to make a purchase? Add my free online course DANIELLE DONALDSON | INSPIRED to your cart to get started
- During the checkout process, you’ll be prompted to register.
- Once you checkout, you’ll receive a welcome email. Just LOG IN with your user name or email and password and you are good to go!
In our experience, we have found that this is usually due to one of the following |
- It’s hiding in a spam/junk mail folder. It may have slipped through the ‘legitimate e-mail’ cracks!
- You typed in your email address incorrectly. It happens more often than you think.
- You have more than one email account and inadvertently added the wrong email address when you registered.
Please email [email protected] and we will help you figure it out.
You’ll receive a response from SUPPORT during the following business hours. If you email after business hours, or on the weekend, please look for a response to your question during business hours.
Monday-Friday 8 AM – 5 PM PST
There are three ways to download your PDF packet
SOLUTION | 1) Once you finalize your purchase, you are automatically redirected to download the file 2) If you missed the opportunity to auto-download your file, you can always access the links in your purchase confirmation email. Simply click on the green download link in the email 3) If you can’t find your receipt, you have a third option. You can find your downloads using the following link. You MUST be logged in to view and access your downloads.
LINK TO YOUR DOWNLOADS | https://danielledonaldson.com/my-account/downloads
SUPPORT HOURS | Still need help? Please contact SUPPORT. You’ll receive a response from SUPPORT during the following business hours. If you email after business hours, or on the weekend, please look for a response to your question during business hours.
Monday-Friday 8 AM – 5 PM PST
Lifetime access or as long as this site is open. Videos are NOT downloadable. Why, you ask? To be honest, the internet is not an artists BFF. It’s way too easy for my courses to be shared, copied and distributed without my knowledge. It also adds additional cost in terms of maintenance. And because I like to keep my stuff mine AND my offerings reasonably priced, I don’t offer downloads of my classes.
No – I do not give refunds for classes for technical issues that are beyond my control. The class is tested prior to release and is in working order on our end. Not all classes will be a good fit for you – although I have a great track record – whether it be the content, pace, subject, level or techniques or even my personality (LOL) – please read the course description prior to purchasing my classes. With that said, I am always open to constructive feedback. (Emphasis on constructive.) If you would like to send feedback, please email me at [email protected].
I am a huge proponent of watching the videos in the course prior to adding any supplies to your stash. You may find that a specific part of the process doesn’t speak to you or you have something on hand that will allow you to try it out first.
Looking for the supplies? Just click HERE and find your class!
We do not have a message board but we have an awesome Facebook group.
Here’s how it works | Once you ask to be added to the group, you’ll automatically be asked what course you have taken with me on my site, or on other sites. If you don’t list a course, you will not be added. If you supply the course name, your account will be verified on my website and we will add you to the group within 48 hours.
If you do not have a Facebook account – please feel free to reach out to me directly if you ever have questions at [email protected] But I highly encourage you to grow your creative circle and set up an account so you can join!
CLASSROOM NOTES |instructions
- Just look for the yellow TAKE NOTES tab on the upper right corner of your CLASSROOM screen.
- Click on the tab and the pink and yellow box will magically appear. when you are done, you can:
OPTION 1 | Although you can use the SAVE button (see option 2) I highly suggest clicking on the small paper icon with the W to save your notes to a word document.
OPTION 2 | Click SAVE to save the notes to your online account. To access them again, open the TAKE NOTES tab and you can edit and add to them if you like.
OPTION 3 | Click PRINT (the little printer icon)
IMPORTANT! This gadget is only accessable to members in the classroom. I am not responsible for lost homework. Notes cannot be recovered!
If you are copying my project or example, NOPE. It’s way too easy for the original artist to get lost in translation. If you have practiced enough to make it yours, then of course you can. Don’t know if it’s yours yet? CLICK HERE for some ideas about creative practicing and developing your own style.
As with all things related to technology, sometimes the relationship is just ‘complicated’. We get it. So, we have an inbox dedicated to just your issue. E-mail us at [email protected] and let us know what you’ve encountered! We’re here to help you get the most out of your course.
SUPPORT HOURS |
You’ll receive a response from SUPPORT during the following business hours. If you email during business hours, Monday through Thursday, we try very hard to get back to you the same day but please allow up to 24 hours for a response Monday through Friday. Weekend emails will be responded to on the following Monday during business hours.
Monday-Friday 8 AM – 5 PM PST
FIND IT | fast!looking for something about your account or this site? just click the tabs!
YOUR ACCOUNT | this tab includes all those hard-to-find-or-remember places on my site inlcuding your past orders and downloadables!
SUPPLIES | you can find supply lists for courses HERE
LIBRARY STASH | you can find the stuff I use in my studio and lots of the books I read and get inspired from HERE
MARKET | everything I put in my shop is something that you can find in my own studio. READY TO SHOP?
SUPPORT HOURS | Monday through Friday, 8 am to 5 pm PST. Please allow 24 hours prior to contacting support again.
CONTACT | have an art-related question for me? Just SEND AN EMAIL my way! Please allow a few days for a response.