CLASSROM FAQ’S AND HELP | check out the info below and if you still need assistance, well by all means, contact us!

How long will I have access to the course? Lifetime access or as long as this site is open. Videos are NOT downloadable.

Do I need all the supplies on the supply list?  I am a huge proponent of watching the videos in the course prior to adding any supplies to your stash. You may find that a specific part of the process doesn’t speak to you or you have something on hand that will allow you to try it out first.

Do you have a message board or private FB page for class members?  No – there is not access to a private page on FB or on this site. A huge amount of thought went into this decision and I would rather spend time creating new goodness to share than manage a forum. I have taken this into consideration and have priced my classes to reflect an independent creative process. If you have a specific question, please email me at contact@danielledonaldson.com. I have a plethora of pre-written responses to common questions and will send a response as time allows during the initial run of the class. After that period, the class is considered self-paced.

Can I share class projects on social media?  If you are copying my project or example, SURE. BUT ONLY if you tag or link me or my website. All I ask is that you don’t share the process or specific supplies. These classes are my heart and soul and the bread-winning part of my full-time business. BUT – I would love it if you would tag me so I can love you up!

Can I share class projects on my website or blog?  If you are copying my project or example, NOPE. It’s way too easy for the original artist to get lost in translation. If you have practiced enough to make it yours, then of course you can. Don’t know if it’s yours yet? CLICK HERE for some ideas about creative practicing and developing your own style.

If I decide I don’t want/like the class, do you give refunds?  No – I do not give refunds for classes for technical issues that are beyond my control. The class is tested on PC’s, MAC’s and iPad’s prior to release day to ensure everything is working correctly. Not all classes will be a good fit for you – although I have a great track record – whether it be the content, pace, subject, level or techniques or even my personality (LOL) – please read the course description prior to purchasing my classes. With that said, I am always open to constructive feedback. (Emphasis on constructive.) If you would like to send feedback, please email me at contact@danielledonaldson.com.

If you have a technical support question, please read through this page to see if you can find the solution to your problem first. If you have tried the suggested solutions or have a completely different problem, please send an email to support@danielledonaldson.com. Your email will be answered within 24-48 hours. I am a one-woman show – so please have patience!

To become a member of a class on my site, please follow the directions below:

1 | On the landing page (home page) Click on LEARN and choose MY CLASSROOM from the list.
2 | Click on SEE MORE button at the bottom of class graphic.
3 | Scroll down past class information and click TAKE THIS COURSE.
4 | This will open a new screen. Click ADD TO CART.
5 | You’ll see a light blue box at the top of the page that indicates the class has been added to your cart. Click VIEW CART.
6 | This will open a new screen. If you are a RETURNING CUSTOMER, click the link in the top, light blue box. OR if you are a new customer, complete the form including your username email and password. Please type your email and password CAREFULLY and make a note of both!

If you type in your email and password and receive the error message, “ERROR: The password you entered for the email address (EMAIL ADDRESS YOU TYPED) is incorrect. Lost your password?”

1 | You typed the email incorrectly. Try again!

2 | You are not registered on the site. The only way you can register is by purchasing a class or a product on my site. If you have not done either, you need to purchase the class and fill out the registration in full.
3 | You used an incorrect or different email when you registered on my site. Try other emails you may have used in the past. If the email was typed incorrectly, we’ll have to reset it for you. Email support@danielledonaldson.com
4 | Your password is incorrect. Click Lost Password and wait for the email. Be sure to check your spam and junk folders – they end up there a lot!
Once you’re logged into the site, you’ll land on the ‘Home’ page for the site.

Look to the right. There’s a lovely navigation bar where you’ll find ‘Learn’. Hover here and then select ‘My Classroom’.

Once you’re in the classroom setting, select ‘YOUR COURSES’ from the menu items at the top of the page. This will take you to your unique classroom profile where you’ll find a ‘Resume Course’ button. This will take you to where you left off.

Be sure to mark your individual lessons as complete once you’ve finished them so the program can track your progress. Above all, enjoy!

Once you’ve made it to the actual lesson, you’ll see a pretty image that says HANDOUTS. To the right, a “CLICK HERE” link along with instructions.  The image is NOT clickable.
Be sure to check the good ol’ spam/junk folder. It may have slipped through the ‘legitimate e-mail’ cracks!
As with all things related to technology, sometimes the relationship is just ‘complicated’. We get it. So, we have an inbox dedicated to just your issue. E-mail us at support@danielledonaldson.com and let us know what you’ve encountered! We’re here to help you get the most out of your course.